What Does a Case Manager Do in Healthcare?

11 Jan 2022
Discover what a case manager does in healthcare, their vital role in patient care, and their impact on outcomes.

Understanding Case Management

It is essential for parents of children with disabilities to understand the concept and importance of case management in healthcare. It can be a significant source of support and guidance, especially when navigating the complex healthcare system.

Definition and Purpose

Case management is a healthcare process wherein a professional helps a patient or client develop a plan that coordinates and integrates the support services that the patient or client needs to optimize the healthcare and psychosocial possible goals and outcomes. In simpler terms, a case manager in healthcare is responsible for coordinating and managing a patient's care, ensuring they receive the appropriate services and supports to meet their medical, social, and emotional needs.

The role of a case manager can be compared to that of a lawyer providing legal guidance and advocacy for their clients during a legal dispute. Case managers help patients understand their healthcare rights, communicate with healthcare providers, and make informed decisions about their care [2].

Importance in Healthcare

The importance of case management in healthcare cannot be overstated, especially when it comes to supporting patients with complex medical needs. Case management is often a part of other healthcare activities embodied in terms such as care management, care coordination, and disease management.

Simply put, case management is about helping patients coordinate and navigate through their health care in a cost-effective manner. Positive outcomes include improvement in self-management skills, care plan adherence, satisfaction, self-reported health status, and perceived quality of life.

For parents of children with disabilities, having a case manager can provide an additional layer of support, ensuring that your child receives comprehensive, coordinated care. The case manager's role is to orchestrate all aspects of care, from medical appointments and treatments to social services and other supports. This can be particularly beneficial in managing the multifaceted needs and challenges often associated with disability.

By understanding what a case manager does in healthcare, parents can be better equipped to advocate for their child's needs and ensure they receive the best possible care. Case management is more than just a healthcare role; it's a partnership aimed at empowering patients and their families, fostering independence, and improving overall quality of life.

Role of a Case Manager

The role of a case manager in healthcare extends far beyond administrative duties. They serve as a patient advocate, coordinator, and guide in the often complex world of healthcare.

Responsibilities and Duties

A case manager is responsible for coordinating and managing a patient's care, ensuring they receive the appropriate services and support to meet their medical, social, and emotional needs. They play a crucial role in the healthcare team, providing an additional layer of support that ensures patients receive comprehensive, coordinated care. This is particularly beneficial for patients with complex medical needs, such as children with disabilities.

Among their many duties, case managers help patients understand their healthcare rights, communicate effectively with healthcare providers, and make informed decisions about their care. Their role can be likened to a lawyer providing legal guidance and advocacy for their clients during a legal dispute.

The broad responsibilities of a case manager can be summarized as follows:

  1. Assessment of patient needs.
  2. Development of care plans.
  3. Coordination of healthcare services.
  4. Communication with healthcare providers.
  5. Advocacy for patient rights.
  6. Monitoring and evaluation of patient progress.

Benefits for Patients

The services of a case manager offer numerous benefits for patients. Among these is the improvement in self-management skills, adherence to the care plan, satisfaction, self-reported health status, and perceived quality of life. Case managers play an essential role in helping patients coordinate and navigate through their healthcare in a cost-effective manner [1].

Patients with complex medical needs, such as children with disabilities, can benefit from the higher level of coordination and support offered by a case manager compared to a general practitioner (GP) or family doctor. By working collaboratively with doctors, case managers ensure that patients receive comprehensive care [2].

The benefits of having a case manager can be summarized as follows:

  1. Improved self-management skills.
  2. Increased adherence to care plans.
  3. Enhanced communication with healthcare providers.
  4. Advocacy for patient rights.
  5. Better understanding of healthcare rights.
  6. Improved health status and quality of life.

By understanding what a case manager does in healthcare, parents of children with disabilities can better navigate the healthcare system and ensure their child receives the comprehensive care they need.

Case Management Process

The case management process is an integral part of healthcare, particularly when it comes to catering to the unique needs of children with disabilities. In essence, case management is a health care process in which a professional helps a patient or client develop a plan that coordinates and integrates the support services that the patient/client needs to optimize the healthcare and psychosocial possible goals and outcomes. This process involves several steps, including patient assessment, care planning and implementation, and monitoring and evaluation.

Patient Assessment

The first step in the case management process is patient assessment. This involves a comprehensive evaluation of the child's physical, psychological, and social needs. The case manager gathers information about the child's medical history, current health status, and living conditions. They also evaluate the child's personal and family support systems and identify any potential barriers to care. This information helps the case manager understand the child's unique needs and challenges, which is critical for developing an effective care plan.

Care Planning and Implementation

Once the patient assessment is complete, the case manager works with the child and their family to develop a personalized care plan. This plan outlines the goals for the child's care, the services and resources needed to achieve these goals, and the strategies for coordinating and integrating these services. The care plan is tailored to the child's specific needs and takes into account their personal preferences and family situation. The case manager is responsible for coordinating the provision of services and ensuring that the care plan is implemented effectively.

Monitoring and Evaluation

The final step in the case management process is monitoring and evaluation. The case manager regularly reviews the child's progress towards their care goals and adjusts the care plan as needed. They also monitor the effectiveness and quality of the services provided and address any issues or concerns that arise. The case manager also evaluates the child's satisfaction with their care and the impact of the care plan on their health and well-being.

The case management process is a continuous and dynamic process that requires ongoing communication and collaboration between the case manager, the child, their family, and the healthcare team. This process is designed to ensure that children with disabilities receive the care and support they need to achieve their optimal health and quality of life. By understanding what a case manager does in healthcare, parents can better navigate the complex healthcare system and advocate for their child's needs.

Skills and Qualifications

To understand 'what does a case manager do in healthcare', it's crucial to know the skills and qualifications required for the role. This information is especially relevant for parents of children with disabilities seeking assistance in New York.

Required Background

Case managers typically possess a background in nursing, social work, or other related fields. Professionals must hold licenses or certificates in health or human services disciplines and have field experience of 12 to 24 months.

Case managers need at least a bachelor's degree, with some employers preferring or requiring a master's degree. The nature of case management work requires effective multi-disciplinary communication and teamwork. As such, nurses, social workers, and other related professionals with clinical experience are often seen as ideal for conducting case management.

Certifications and Training

Pursuing certifications such as Certified Case Manager (CCM)® or Accredited Case Manager (ACM) can enhance the qualifications and earning potential of case managers. According to a survey by the Commission for Case Manager Certification, 74% of employers prefer or require case manager candidates to hold certification. Holding the Certified Case Manager (CCM)® credential can lead to a median annual salary between $90,000 and $100,000. Case managers can also pursue the ACM certification from the American Case Management Association.

These qualifications and certifications ensure that case managers are well-equipped to provide comprehensive and effective care coordination for patients, including children with disabilities. Parents seeking case management services can use these criteria as a guide when selecting a case manager in New York.

Impact of Effective Case Management

The effectiveness of case management in healthcare is gauged by its impact on healthcare cost management and patient outcomes and satisfaction. It's important to understand what a case manager does in healthcare and how their role plays a vital part in improving patient care.

Healthcare Cost Management

Case management plays a crucial role in managing healthcare costs. It is designed to help patients coordinate and navigate through their healthcare in a cost-effective manner. Studies indicate that approximately 10% of patients account for approximately 70% of all healthcare expenditures [1].

By working with a case manager, patients receive help in understanding their healthcare rights, communicating with healthcare providers, and making informed decisions about their care. This is similar to the guidance and advocacy provided by lawyers during a legal dispute. Case managers also help to address challenges such as discrepancies in medical records, insurance approval requirements, and administrative delays. This ensures that patients receive timely and effective care, leading to a decrease in healthcare costs.

Patient Outcomes and Satisfaction

The role of a case manager goes beyond cost management and extends to ensuring improved patient outcomes and satisfaction. Working with a case manager can provide benefits including advocacy, support, coordination of care, and assistance with administrative tasks. This aids in navigating the healthcare system and addressing complex healthcare needs [2].

Patients with complex medical needs can benefit from the higher level of coordination and support offered by a case manager compared to a GP or family doctor. Case managers work collaboratively with doctors to ensure patients receive comprehensive care, leading to improved self-management skills, care plan adherence, satisfaction, self-reported health status, and perceived quality of life.

Moreover, case managers in healthcare evaluate the quality of care received by patients, measuring satisfaction, outcomes, and costs using various tools. They analyze data, identify areas for improvement, share results with the care team, patients, and families, and implement changes as necessary [5].

The impact of effective case management on healthcare cost management and patient outcomes and satisfaction underscores the importance of this role in the healthcare system. By understanding the responsibilities and benefits of a case manager, patients and their families can better navigate the healthcare system and receive the care they need.

Challenges in Case Management

Despite the numerous benefits associated with case management in healthcare, there are certain challenges that can arise. These challenges, if not adequately addressed, can compromise the effectiveness of the case management process. Some of the most common challenges include communication failures and ensuring care continuity.

Communication Failures

Communication is fundamental to the efficient operation of any healthcare system. However, communication failures can cause severe issues, including medical errors that could potentially lead to severe injury or unexpected patient death [6]. More specifically, the Joint Commission cites communication failures as the leading root cause for medication errors, delays in treatment, and wrong-site surgeries, indicating the significant impact of this challenge on patient care [6].

These communication issues can be particularly problematic in the context of case management. As case managers coordinate and integrate the various support services needed by a patient or client, ineffective communication can lead to confusion and misunderstanding, compromising the care received by the patient.

Addressing this issue requires a concerted effort to build effective teams characterized by trust, respect, and collaboration. It also necessitates the implementation of standardized communication tools and an environment in which individuals can freely express concerns [6].

Ensuring Care Continuity

Another significant challenge in case management is ensuring care continuity. This refers to the need to ensure that a patient's care is consistent and coordinated across different healthcare providers and settings. Given the complexity of the healthcare system and the multitude of services and supports available to patients, maintaining care continuity can be a daunting task.

In the context of case management, care continuity often involves navigating through a complicated set of services and supports available within a benefit plan, an organization or institution, and the community. Approximately 10% of patients account for around 70% of all healthcare expenditures, with 5% of emergency department patients accounting for 30 to 50% of emergency department visits. These high-utilizing patients may unsuccessfully attempt to meet their healthcare and related needs on their own, often leading to ineffective, overutilized, expensive, or underutilized and uncoordinated effective healthcare and social services.

Case management is often a part of other healthcare activities such as care management, care coordination, and disease management, all of which have overlapping definitions and identities. Ensuring care continuity, therefore, requires a holistic understanding of these activities and the ways in which they interact with one another [1].

Addressing these challenges is crucial to the success of case management in healthcare. By fostering effective communication and ensuring care continuity, case managers can play a vital role in enhancing patient care and improving health outcomes.

References

[1]: https://www.ncbi.nlm.nih.gov/books/NBK562214/

[2]: https://www.linkedin.com/pulse/why-every-patient-needs-case-manager-understanding-gp-mohamed-a-

[3]: https://www.verywellhealth.com/what-does-a-case-manager-do-1738560

[4]: https://www.forbes.com/advisor/education/social-work/become-a-case-manager/

[5]: https://www.linkedin.com/advice/0/how-do-case-managers-ensure-quality-care-patients-skills-healthcare

[6]: https://www.ncbi.nlm.nih.gov/books/NBK2637/

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